Shipping/Exchange/Refund Guide

Order cancellation

• 1.Cancellation cannot be made after 12:00p.m. on the next day of the order date, though the shipment hasn’t begun.
• 2.If the product hasn’t shipped yet, the cancellation can be made before 12:00p.m. on the next day of order date through email.
• 3.When ordering through deposit, order cancellation before payment is done if payment isn’t made within 3 days.
• 4.If cancellation is received/approved after shipping due to private reasons, then you must pay for round-trip delivery rate to your location.

Exchange/Refund

• 1.Exchange/refund request can be registered through email within 7 days after delivery.
• 2.The round-trip shipping rate is charged to the customer for exchange/refund due to customer’s private reasons.
• 3.If refund is approved after request, then we will guide you in regard to the refund charge and round-trip delivery fees.
• 4.If the product is different from our description/advertisement on the page, or you are eligible for exchange/refund due to product malfunction or wrong delivery, then the shipping rate for refund/exchange will be paid by our company. ※ Other policies regarding exchange/refund will follow the Terms of Agreement & Usage.

Cases when refund is not possible

• 1.When there is no product failure/wrong delivery
• 2.When no description is offered for reasons for refund
• 3.When seal/tag of the product has been removed
• 4.When the product is used or laundered at least once
• 5.When the product is damaged/changed due to reason attributable to customer
• 6.When product packaging (bag/case) is lost
• 7.When the refund date has passed
• 8.When the product or its packaging is damaged

1.Shipping Charge

• The international shipping price differs according to the weight and rate set by the shipping company (box weight included).

2.Delivery Date

• Generally, delivery is completed within a minimum of 5 to a maximum of 10 business days after payment is completed.
• The delivery date may change depending on the country, product inventory, customs, and other factors.
• You can check the delivery information after the shipping has started through your email or My Page > Order Details Page.

3.Precautions (The delivery date may be inevitably delayed due to the circumstances below. We ask for your kind understanding.)

• Ordering is done during or before company’s holidays.
• Delivery coincides with company holidays, year-end and New Year holidays, or summer holidays.
• High delivery traffic (e.g. due to bad weather)
• Orders made during Saturdays, Sundays, or festival days are sent on the next business day.